![]() Dongle Activation (Technician license)Ī Recover My Files Technician license is sold with a software activation key and a USB hardware activation dongle. Send the "GetData.GDActRequest" file to and we will generate and return the "GetData.GDActResponse" file to you. Some web browser security settings may prohibit the upload or download of the "GetData.GDActRequest" and/or "GetData.GDActResponse" files. Once the "GetData.GDActResponse" file is back on the offline computer, click the Import button to import the file into the software. Save "GetData.GDActResponse" and take it back to the offline computer on which you will be activating the software. The details are validated by the activation server and the file "GetData.GDActResponse" is returned to you. Using an web browser on any internet connected computer, go to and enter the required details:Ĭlick the Upload button to send the details to the activation server: Downloading the validated license file and importing it back into the software.Ĭlick the Offline Activation button and click Next Ĭlick on the Export button to export and save the license file "GetData.GDActRequest":.Uploading the license file, together with your purchase email address and license key at a web site (using any internet connected computer).Exporting a license file from the software.Where the computer on which the software is being installed is not connected to the internet, a separate internet connected computer can be used to activate. If problems persist, please contact technical support quoting the exact activation error message. If you are still unable to activate online, please try the offline activation method described below. If you are blocked by a proxy server, click on the “proxy settings” link (shown above) and enter the required settings into the following window: Please adjust your firewall settings and try again. ![]() The most common reasons for this are a firewall or proxy server, as shown below: If the software does not activate, it usually relates to a problem in communicating with the GetData internet activation server. The following screen shows a successful activation:
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